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Sanatana Bihar · Trust & Privacy

Privacy Policy

At Sanatana Bihar, we respect your privacy and are committed to handling your personal information responsibly.

This policy explains what information we collect, why we collect it, and how it is used when you visit or use our website and services.

Last Updated · 25 August 2026
01 · Information We Collect

Information you provide when you use our services

We collect information that you provide when you use our services, including the information needed to arrange religious services and communicate relevant details.

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Puja & Chadhava Bookings

  • Name
  • Gotra
  • Sankalp details
  • Contact number
  • WhatsApp number
  • Email address, where provided
  • Billing or delivery address
  • Puja or offering details selected by you
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Why these details are needed

This information is required to arrange the requested religious service and communicate the relevant details to you.

Our online puja process specifically involves collecting the devotee's name, gotra and sankalp details so that the puja can be performed accordingly.

02 · Information Required for Delivery

Only what is needed to fulfil your order

If your Puja, Chadhava or order includes Prasad, Puja items or other physical products, we may collect your name, delivery address, phone number and order details.

01

Customer

Name

02

Destination

Delivery address

03

Contact

Phone number

04

Order

Order details

This information may be shared with the relevant delivery or logistics partner solely for fulfilling and delivering your order.
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03 · WhatsApp Communication

Service updates, photos & videos

For certain Puja Seva services, Sanatana Bihar uses WhatsApp to communicate with devotees. This may include Puja videos, Puja photographs, Puja updates and service-related information.

Your contact information may therefore be used to communicate with you through WhatsApp when this is part of the service you have requested.

04 · How We Use Your Information

Connected to the services you choose

We do not collect personal information merely for the purpose of collecting it. Information is used in connection with the services you choose to use.

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Religious Services

Process Puja bookings, arrange Chadhava services and perform personalised Sankalp.

✦

Coordination

Coordinate with priests or temple service providers and send Puja photographs and videos.

⌂

Delivery & Orders

Deliver Prasad and Puja materials, process Shop orders and maintain transaction records.

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Customer Care

Respond to customer enquiries and provide service-related communication.

◎

Service Records

Maintain records of transactions and services where reasonably necessary.

✦

Improve Experience

Use information to improve the Sanatana Bihar experience.

05 · Temple & Priest Services

Necessary information, shared with care

Sanatana Bihar works with local priests and temple-related service providers to facilitate Puja and Chadhava services.

Where necessary to perform the requested service, relevant information such as your name, gotra and sankalp details may be shared with the person performing or coordinating the ritual.

Information is shared only to the extent reasonably necessary to fulfil the requested religious service.
06 · Payment Information
Third-Party Payment Processing

Payment credentials

Payments for services or products may be processed through third-party payment service providers.

Sanatana Bihar does not need to store complete card, UPI or banking credentials on its own systems for providing its services.

Payment information may be processed directly by the relevant provider according to its own privacy and security practices.

07 · Shop Orders

Order processing information

  • Customer name
  • Contact number
  • Delivery address
  • Product and order details
  • Payment or transaction information as required

Relevant information may be shared with payment and delivery partners where necessary to complete your order.

08 · Cookies & Website Technologies

Helping the website function properly

Sanatana Bihar may use cookies or similar technologies where necessary for the proper functioning of the website.

Remember necessary preferencesMaintain website functionalitySupport forms & service processesImprove website performance
You may manage cookies through your browser settings. Some website functions may not work properly if certain cookies are disabled.
09 · External Links

Temple, Government & Tourism Websites

Our articles may reference or link to official temple, government, tourism or other external websites where relevant.

When you leave Sanatana Bihar and visit an external website, that website's own privacy policy and terms will apply.

10 · Information Security

Reasonable protection

We take reasonable measures to protect information from unauthorised access, misuse or disclosure.

No internet-based service can guarantee absolute security. We encourage users to take reasonable precautions when sharing personal information online.
11 · Data Retention

Keep information only as reasonably necessary

We retain information to provide services, maintain records, respond to enquiries, resolve service-related issues and meet applicable legal, accounting or regulatory requirements.

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Provide Service

Requested service

▤

Keep Records

Order & transaction records

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Support

Customer enquiries

✓

Resolve

Service-related issues

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Compliance

Legal & regulatory needs

When information is no longer required, it may be deleted or securely disposed of where appropriate.
12–13 · Children & Your Privacy Choices

Your privacy choices matter

12 · Children's Information

Protecting younger users

Sanatana Bihar's services are intended for general users. We do not knowingly seek to collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us.

13 · Your Privacy Choices
AskWhat information we hold
CorrectInaccurate information
DeleteWhere applicable
UnderstandHow information is used
RaiseA privacy concern

We may need to verify your identity before processing certain requests.

14 · Changes to This Privacy Policy

Keeping the policy current

We may update this Privacy Policy when our services, technology, legal requirements or privacy practices change.

The latest version will always be published on this page, and the “Last Updated” date indicates when it was most recently revised.

Contact Us

Privacy questions & requests

CompanySanatana Bihar
Operated by MandirConnect Pvt. Ltd.
Emailsanatanabihar@gmail.com
Phone+91 7903158360
AddressSanatana Bihar, NH-922, Opp. Bihar Forest Department, Koilwar- 802160
For privacy-related queries, mention “Privacy Request” in the subject line.
Our Commitment

Trust, care and transparency

Whether you are discovering a temple, booking a Puja, offering Chadhava or receiving Prasad at home, we aim to handle your information with the same care, transparency and respect that we bring to our spiritual services.

Your trust matters to us.